Award: Gold
Category: Provident Fund

AIA Hong Kong & Macau is a subsidiary of AIA Group. AIA Group was established in 1919 and began its operations in Hong Kong in 1931. Over the years, AIA Hong Kong & Macau has been leading the industry with its forward-looking vision, offering customers the most appropriate protection and financial solutions, and meeting their needs and aspirations in different life stages. Guided by its steadfast belief in “creating shared value” for different stakeholders as well as the society, AIA Hong Kong & Macau is committed to playing a leadership role in driving the economic and social development of Hong Kong and across the Asia-Pacific region, fulfilling its commitment to the economy and community, and helping people live Healthier, Longer, Better Lives.

Over 3.3 million customers and the largest number of policies

  • Has the largest number of policies in Hong Kong1 , serving over 3.3 million customers2 . Approximately one in three people protected by individual medical insurance in Hong Kong is an AIA customer3.

Multi-channel distribution and professional team

  • Largest number of MDRT members - Number 1 in Hong Kong and Macau for the 18th year4
  • Over 20,000 financial planners 5 and a devoted team of front- and back-end staff strive to deliver excellent service and operating efficiency.
  • Focused on “Premier Agency” strategy to enhance talent development. Founded AIA Premier Academy in 2011 to recruit and cultivate high-calibre young financial planners.
  • Built long-term partnerships with Citibank (Hong Kong) Limited, China Construction Bank (Asia), Public Bank (Hong Kong) Limited and Hong Leong Insurance (Asia) Limited, to provide customers with convenient and suitable insurance services through their extensive network . 6.
  • Provides a comprehensive range of products and services to different customer segments through large-scale and established Independent Financial Advisors.

Over 100 products plus well-rounded services

  • Offers customers a wide selection of over 100 products to meet their protection and financial needs – ranging from individual life, group life, accident, medical and health, mandatory provident fund, personal lines insurance to investment-linked products with numerous investment options; dedicated to providing superb product solutions to meet the financial needs of high net worth customers.
  • The game-changing “AIA Vitality” programme offers instant premium discounts or extra cover, and an array of rewards and discounts offered by partners to reward customers for pursuing healthy lifestyles7.
  • Innovative digital platforms facilitating a convenient, customer-oriented experience.

1 Provisional statistics of the Insurance Authority on Hong Kong long term insurance business from January to December 2020. The policies refer to the Direct Inforce Business of Individual Life and Annuity (Classes A & C) and Other Individual Business (Classes B, D, E & F).
2 AIA Hong Kong internal data includes Hong Kong and Macau's individual life, group insurance and pension customers (as at 31 December 2020).
3 Based on Hong Kong Special Administrative Region Census and Statistics Department – Thematic Household Survey Report No. 68, November 2019, Table 7.1a and AIA internal data.
4 (as at 1 July 2020).
5 As at 31 December 2020.
6 The banks herein are authorised distributors and agents of AIA Hong Kong.
7 Please visit for more details.